Frequently Asked Questions 常見問題
Data & Privacy
How do I delete my data?
Your data is stored locally on your device. You can delete individual trips or lists within the app. To permanently delete all data, simply uninstall the app from your device.
Is my data safe?
Yes. We do not collect personal data. Everything stays on your device or your personal iCloud (if enabled).
Purchases & Refunds
How do I restore purchases?
Go to the app's Settings page and tap "Restore Purchases". Ensure you are signed in with the same Apple ID used for the original purchase.
How do I request a refund?
All payments are processed by Apple. We cannot issue refunds directly. Please visit reportaproblem.apple.com to request a refund from Apple.
Why can't I buy in TestFlight?
In-app purchases in TestFlight are for testing purposes only and will not charge you. If they fail, it may be due to a sandbox environment issue or the item not being cleared for sale yet.
Support
How do I contact support?
You can email us at [email protected]. Please include your device model and iOS version.
數據與隱私
如何刪除我的資料？
您的資料僅存儲在本地設備上。您可以在 App 內刪除個別行程。若要永久刪除所有資料，只需從設備上卸載 App 即可。
我的數據安全嗎？
是的。我們不收集個人數據，所有內容都留在您的設備或個人 iCloud（若啟用）中。
購買與退款
如何恢復購買？
請前往 App 的設定頁面，點擊「恢復購買（Restore Purchases）」。請確保您登錄的是購買時使用的 Apple ID。
如何申請退款？
所有付款均由 Apple 處理，我們無法直接退款。請訪問 reportaproblem.apple.com 向 Apple 提交退款申請。
為什麼在 TestFlight 中無法購買？
TestFlight 中的內購僅供測試，不會實際扣款。如果失敗，可能是沙盒環境問題或該項目尚未通過審核。
支援
如何聯繫客服？
您可以發送郵件至 [email protected]。請附上您的設備型號和 iOS 版本。